Free shipping over $50Nicotine-free
STRIVE
Try It

Support

Returns & Refunds

Last updated: September 24, 2026

All sales are final. We replace or refund orders that arrive damaged, wrong, or defective, or never arrive.

Strive is a consumable supplement, so all sales are final and we don't accept returns. We don't refund for taste, change of mind, or personal results. If something is wrong with your order, we'll make it right. Here's exactly when and how.

What we replace or refund

  • Damaged in transit. Arrived crushed, leaking, or with a broken seal? Email us within 48 hours of delivery with photos of the item and the packaging. We'll send a free replacement or issue a refund.
  • Wrong item received. Got the wrong flavor or product? Email us within 7 days of delivery with a photo of what you received. We'll ship the correct item at no cost, or issue a refund.
  • Manufacturing defect. Can looks compromised, contaminated, or defective in a way unrelated to shipping? Email us within 7 days with photos. We'll send a free replacement or issue a refund.
  • Order never received. Tracking shows delivered but it isn't there, or the order is lost in transit? Email us within 14 days of the expected delivery date so we can file a claim with the carrier. See our Shipping Policy for delivery issues.

How claims are resolved

All claims need your order number and photo evidence. Approved claims are resolved with a free replacement or a refund to your original payment method.

Returns

We don't accept returns for any other reason, including unopened cans. Anything outside the claims above is final sale.

How to start a claim

Email us at hello@strivepouches.com with your order number, the reason, and any photos. We'll reply with the next steps. Please don't send anything back before you hear from us.

Refund timing

Once a refund is approved, we process it to your original payment method within 5 to 10 business days. Your bank may take additional time to post it. We'll email you when it's on the way.

Amazon & TikTok Shop

Orders placed through Amazon or TikTok Shop follow those platforms' own return policies, not this one.

Subscriptions

To skip, pause, or cancel a subscription, see our Subscription Terms.